Technology and Training – an important component in Security Services

Both our Patrol Vehicles as well as all Officers (on-site and patrol) utilize an integrated, United States Government contracted, secured radio system known as FirstNet. This integrated radio system provides substantial benefits for security personnel, significantly enhancing communication, coordination, and overall operational efficiency. Unlike basic walkie-talkies, this modern integrated radio systems connect officers, supervisors, and control centers through a secure and reliable communication network. This allows for
real-time updates, rapid response to incidents, and effective coordination across large or multi-site locations. In emergency situations, every second counts—integrated radios ensure that vital information is transmitted instantly, without the delays of traditional methods.

These systems include features such as GPS tracking, emergency alert buttons, and noise-canceling audio, enabling officers to communicate clearly even in loud or high-pressure environments. Integration with our 24 hour central dispatch center and software also allows for automatic logging of incidents and officer movements, enhancing accountability and reporting accuracy. Additionally, our point to point encrypted and secure communication channels keep sensitive information secure and isolated from unrelated personnel or the general public

The use of the FirstNet integrated radio system boosts team cohesion, improves safety, and minimizes miscommunication. By streamlining communication, our security officers can focus more on their primary responsibilities—monitoring, patrolling, and protecting people and property—while supervisors maintain better oversight of operations.

For more detailed information on the FirstNet system built entirely for government and first responders click HERE.

Our comprehensive security officer training is the cornerstone of our
organization and is essential for preparing our personnel to handle a wide range of situations with professionalism, confidence, and competence.

This training typically includes several key types: basic security procedures, legal knowledge, emergency response, conflict resolution, customer service, and technical and use of force systems training.

Basic security procedures cover patrol techniques, access control,
observation skills, and report writing. Officers learn how to maintain a secure environment through routine checks and by identifying suspicious behavior.

Legal knowledge ensures officers understand the laws surrounding their
authority, use of force, arrest, and citizens’ rights, reducing liability risks for both the officer, Hawkeye Security and by extension our clients.

Emergency response training prepares guards to act swiftly in fires, medical incidents, evacuations, or security breaches, potentially saving lives. To this end, part of the officers initial and recurrent training includes certification in both First Aid and CPR.

Conflict resolution and de-escalation skills are critical in handling disputes or aggressive behavior without resorting to force. Additionally, comprehensive
customer service training is increasingly important, especially in retail,
residential, or corporate settings, where our officers often serve as the first point of contact.

It is important for our officers however to be thoroughly trained and certified in use of force training as well. This tactical training provides our security
officers with the advanced skills needed to respond effectively to high-risk
situations. It enhances their ability to assess threats, maintain situational awareness, and act decisively under pressure. This type of training includes defensive tactics, controlled use of force, room clearing, and active shooter response. Our officers receive comprehensive training and industry
recognized ASP certification in the deployment of handcuffs, Defensive OC Spray, use of the Tactical Baton. In addition, our officers are trained in and equipped with a less lethal Conductive Energy Weapon (commonly known as a Taser). For our Armed Officers, additional tactical training and semi-annual firearm qualification and training ensures our Armed Officers are both
competent and capable in their duties. The tactical training required of our officers ensures they are better prepared to protect people and property in dynamic environments, such as large events, corporate facilities, or high-security areas. It also boosts their confidence and professionalism, reducing liability and increasing trust from clients who expect a higher level of preparedness and security presence on site.

Lastly, with the growing use of surveillance systems, access control technology, and communication devices, officers must be trained in technical
systems to operate and troubleshoot equipment efficiently.

The benefits of our comprehensive training are clear: our officers become more effective, reliable, and professional. These well-trained personnel
reduce risks, enhance safety, improve client satisfaction, and uphold the
reputation of Hawkeye Security. Overall, comprehensive training builds trust with clients and ensures our officers are fully prepared to meet the demands of modern security environments.

** IMPORTANT NOTE ** State certifying agencies only require a basic overview course on security law for a person to be “certified” as a Security Officer. Hawkeye Security goes far above and beyond this to include a
comprehensive Hawkeye Security Academy and additional training by a Field Training Officer before the officer is allowed to work independently. We ensure that all officers who are on your premises have the requisite knowledge and skills to respond to any and all issues that may arise while projecting a
professional image.