Experience and Reputation

When hiring a security guard company, the experience and reputation of the firm should be two of the most important factors you evaluate. These qualities not only reflect the company’s ability to perform but also directly impact the safety, liability, and public perception of your business or property.

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Experience: More Than Just Years in Business

Experience is more than just how long a company has been operating—it’s about what kind of work they’ve done and how well they’ve done it. Look for a company with at least several years of experience, particularly in settings similar to yours. For example, if you need security for a commercial office building, a firm that mostly handles event security may not be the best fit. Conversely, if you’re hosting large public events, you want a company experienced in crowd control and emergency response.

Ask detailed questions about the types of clients the company has worked with and how they’ve handled real-world incidents. A quality company should be able to provide case studies or examples of challenges they’ve addressed effectively.

Also, consider the background of the leadership team. A company run by former law enforcement or military professionals may offer a higher level of tactical expertise and professionalism.

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Reputation: Trust Built Over Time

Reputation is an indicator of how well a security company has served its clients over time. One of the best ways to evaluate reputation is through client testimonials, online reviews, and references. Look for consistent patterns in feedback: Do clients mention professionalism, punctuality, communication, and responsiveness? Or are there repeated complaints about guards not showing up or behaving unprofessionally?

Don’t rely only on reviews from the company’s own website. Check third-party platforms like Google, Yelp, or industry-specific forums. 

Additionally, verify whether the company is in good standing with local and state regulatory agencies. In Oregon and Washington, this means ensuring they are properly licensed through DPSST (Oregon) or the Department of Licensing (Washington) and have no history of disciplinary actions or unresolved complaints.

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Professional Standards and Communication

A reputable company will have well-defined protocols, clear communication channels, and transparent contracts. During the initial consultation, pay attention to how they answer your questions: Are they clear and confident, or vague and evasive? A trustworthy company will explain its services, pricing, and procedures in detail and provide a written contract outlining everything.

You should also evaluate whether the company carries the necessary insurance, including general liability and workers’ compensation. This protects your business in the event of an accident or claim involving their personnel.

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Choosing a security guard company is a decision that should be based on more than just cost. A company with the right experience and a strong reputation can offer peace of mind, reduce risk, and protect your assets more effectively. Take the time to investigate their background, verify credentials, and speak with past clients before making your decision. The right partner will not only provide security but also elevate the professionalism and safety of your environment.